Important Notice: Delivery Notifications Will Be Sent via WhatsApp Starting 1 November 2026
Dear Customer,
To enhance our delivery communication service and provide a more convenient customer experience, KEX Express will change its delivery notification channel from MMS to WhatsApp effective 1 November 2026.
Starting from 1 November 2026, delivery notifications, including delivery reminders, delivery status updates, and other delivery-related messages, will be sent via WhatsApp to the recipient's mobile number provided at the time of shipment booking.
What You Need to Do
• Please ensure that the recipient's mobile number provided on the shipment waybill is accurate and inform the recipient of this arrangement.
• No registration or additional action is required.
Important Reminder
• KEX Express will only send delivery notifications through our official WhatsApp account.
• We will never request passwords, banking information, or payment details via WhatsApp.
• If you have any questions regarding a message received, please contact our Customer Service Team for verification.
Thank you for your continued support. We look forward to serving you with an improved delivery experience.
KEX Express
Customer Service Team
