Dear Customers,
According to the Hong Kong Observatory’s forecast, Typhoon Ragasa is expected to affect Hong Kong from Tuesday to Thursday. In response, our company will suspend the following logistics and delivery services once the Typhoon Signal No. 8 is issued, in order to ensure the safety of our staff and customers.
- Parcel pickup and delivery services
- Warehouse inbound and outbound operations
- Customer Service Center
Services will gradually resume once the Typhoon Signal No. 8 is cancelled and conditions are deemed safe. We will prioritize processing all delayed orders and resume normal operations as quickly as possible.
Kind Reminder:
- Please allow extra time for deliveries and avoid scheduling urgent shipments.
- For inquiries, feel free to contact our Customer Service Hotline at 3513 0888 or email us at HK.KEX.CS@kex.kln.com.
We understand this arrangement may cause inconvenience and sincerely apologize. Thank you for your understanding and support as we work together to stay safe.
Wishing you safety and peace,
KEX Express (Hong Kong) Limited
Date of Issue: September 22, 2025
